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Cookie Policy

Learn how we use cookies and similar technologies to improve your experience on Xheris.

Last updated: November 9, 2025

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1 What Are Cookies? 2 Why We Use Cookies 3 Types of Cookies 4 Essential Cookies 5 Analytical Cookies 6 Functional Cookies 7 Marketing Cookies 8 Third-Party Cookies 9 Cookie Duration 10 Managing Cookies 11 Your Consent 12 Updates 13 Contact
1

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

What Cookies Do

Cookies help us recognize you when you return to Xheris, remember your preferences, understand how you use our platform, and improve your overall experience.

Cookies can be set by the website you're visiting (first-party cookies) or by other websites that provide content on the page you're viewing (third-party cookies).

2

Why We Use Cookies

At Xheris, we use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve our Services based on your activity
  • Provide personalized content and features
  • Ensure the security of your account
  • Analyze platform performance and fix errors
  • Deliver relevant marketing communications (with your consent)
3

Types of Cookies We Use

We use different types of cookies for various purposes. Below you'll find detailed information about each category:

Essential Cookies

Required for the platform to function properly. These cannot be disabled.

Analytical Cookies

Help us understand how visitors interact with our platform by collecting anonymous data.

Functional Cookies

Enable enhanced functionality and personalization, such as language preferences.

Marketing Cookies

Track your activity to deliver personalized advertisements (only with your consent).

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Essential Cookies

These cookies are strictly necessary for the operation of Xheris. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

Cookie Name Purpose Duration
xheris_session Maintains your login session Session
xheris_token Security token for authentication 30 days
xheris_csrf Prevents cross-site request forgery attacks Session
xheris_locale Remembers your language preference 1 year
cookie_consent Stores your cookie preferences 1 year
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Analytical Cookies

These cookies help us understand how visitors interact with Xheris by collecting and reporting information anonymously. This helps us improve our platform and services.

Service Purpose Duration
Google Analytics Tracks page views, user behavior, and traffic sources Up to 2 years
Xheris Analytics Internal platform usage and performance tracking 1 year
Hotjar User behavior analysis and heatmaps (if enabled) 1 year
Analytics & Privacy

All analytical data is anonymized and aggregated. We do not use this information to identify individual users.

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Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our platform.

Cookie Name Purpose Duration
xheris_preferences Stores your dashboard and notification preferences 1 year
xheris_theme Remembers your UI theme preference (light/dark) 1 year
xheris_timezone Stores your timezone for accurate date/time display 1 year
chat_widget Enables customer support chat functionality Session
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Marketing Cookies

These cookies track your activity across websites to deliver personalized advertisements. We only use marketing cookies with your explicit consent.

Service Purpose Duration
Google Ads Shows relevant ads based on your interests Up to 90 days
Facebook Pixel Tracks conversions and delivers targeted ads Up to 90 days
LinkedIn Insight Measures campaign effectiveness and retargeting Up to 180 days
You're In Control

You can opt-out of marketing cookies at any time through your cookie settings or browser preferences.

8

Third-Party Cookies

We integrate various third-party services into Xheris, and these services may set their own cookies. Below are the main third-party services we use:

Payment Processors

  • Stripe – Processes payments securely and may set cookies for fraud prevention
  • PayPal – Manages payment transactions and account authentication

Maps & Location Services

  • Google Maps API – Provides mapping functionality and geolocation services

CRM & Business Tools

  • Bitrix24 – Workflow automation and CRM integration

Hosting & Infrastructure

  • AWS / DigitalOcean – Cloud hosting and content delivery

For more information about how these third parties use cookies, please refer to their respective privacy policies.

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Cookie Duration

Cookies can be temporary or permanent:

Session Cookies

These are temporary cookies that expire when you close your browser. They help us maintain your session while you navigate through Xheris.

Persistent Cookies

These cookies remain on your device for a set period (from days to years) or until you manually delete them. They help us remember your preferences and recognize you when you return.

Retention Period

Most of our cookies expire after 12 months, except for essential authentication cookies which may last up to 30 days.

10

Managing Your Cookie Preferences

You have several options to manage cookies on Xheris:

Cookie Settings on Xheris

You can manage your cookie preferences directly on our platform through the cookie consent banner or in your account settings. This allows you to enable or disable specific cookie categories.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to:

  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close the browser
  • Make exceptions for specific websites

Browser-Specific Instructions

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data
Important Note

Blocking or deleting cookies may impact your experience on Xheris. Some features may not work properly without cookies enabled.

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Your Consent

When you first visit Xheris, we display a cookie banner asking for your consent to use non-essential cookies. You can:

  • Accept all cookies – Allow all cookie categories
  • Customize preferences – Choose which cookie categories to enable
  • Reject non-essential cookies – Only essential cookies will be used

You can change your cookie preferences at any time through:

  • Your account settings on Xheris
  • The cookie settings link in our footer
  • Your browser settings
GDPR Compliance

We comply with GDPR requirements by obtaining your explicit consent before using non-essential cookies and providing easy ways to withdraw that consent.

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Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • The cookies we use
  • Legal or regulatory requirements
  • Our business practices
  • Third-party services we integrate

When we make significant changes, we will notify you through:

  • A prominent notice on our website
  • Email notification (if you have an account)
  • An updated "last modified" date at the top of this policy

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

13

Contact Us

Questions About Our Cookie Policy?

If you have any questions about how we use cookies or would like to exercise your rights, please contact us.

Xheris OÜ
privacy@xheris.com
Tornimäe tn 5, 10145 Tallinn, Estonia
Contact Privacy Team

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