Payment & Refund Policy

This Payment & Refund Policy outlines how payments are processed, collected, and refunded through the Xheris platform.

It applies to all users, including property owners, managers, contractors, and suppliers, who make or receive payments for products, services, or subscriptions offered on Xheris.

• All payments made on Xheris are securely processed through third-party payment gateways (such as Stripe, PayPal, or equivalent providers)
• These gateways comply with PSD2 and PCI-DSS standards to ensure data protection and secure transactions
• Xheris does not store or have direct access to credit/debit card information
• Payment details are encrypted and handled exclusively by our certified payment processors

We accept the following payment methods depending on the user's country:

• Xheris offers different subscription plans for professional users (Contractors, Suppliers, Property Managers, etc.)
• All prices are displayed excluding VAT unless stated otherwise
• Subscriptions may be billed monthly or annually depending on the plan selected
• Taxes (VAT or equivalent) are applied based on the user's billing country
• Subscription renewal is automatic, unless cancelled before the renewal date
• You may cancel or upgrade your subscription at any time from your Account Settings → Billing section

Every transaction on Xheris automatically generates a digital invoice or receipt accessible from the user dashboard.

Invoices include:

• Transaction ID and date
• VAT breakdown
• Service description
• Payment method used

Refunds depend on the nature of the transaction:

If your refund request is approved, it will be processed within 10 to 15 business days using the same payment method originally used.

Refund amounts may vary due to:

• Payment gateway fees
• Currency conversion differences
• Bank processing charges

• If a chargeback occurs, Xheris reserves the right to recover administrative and legal fees incurred during the process
• We encourage users to reach out to billing@xheris.com before initiating any dispute

For business users (Contractors, Suppliers, Property Managers):

• Invoices not paid within the due date may incur late fees in accordance with EU Directive 2011/7/EU on late payments
• Access to certain features or modules may be temporarily restricted until payment is received

You may cancel your Xheris subscription or order at any time before it renews.

To cancel:

• Go to your Xheris Dashboard → Billing
• Click Cancel Plan or Cancel Order
• Confirm the cancellation

Refunds will not be granted in cases where a user:

• Violates our Terms of Use or Supplier/Contractor Agreement
• Misuses the platform
• Engages in fraudulent activities

Xheris reserves the right to update or modify this Payment & Refund Policy at any time.

Changes will be effective upon posting on the website. Continued use of the platform implies acceptance of any revisions.