Subscription & Pricing Policy

This Subscription & Pricing Policy outlines the subscription plans, billing procedures, payment terms, and pricing structure for the Xheris property management platform.

Xheris offers flexible subscription options tailored to different user roles, including:

• Property Owners: Manage properties and tenants
• Property Managers: Oversee multiple properties professionally
• Contractors: Access project opportunities and manage work orders
• Suppliers: Connect with property managers for procurement needs

Xheris provides differentiated access levels based on user type:

Xheris offers multiple subscription tiers designed to meet the needs of property owners, managers, contractors, and suppliers at every scale.

Xheris offers flexible billing options to suit your preferences:

• Monthly Billing: Billed on the same day each month from your subscription start date
• Annual Billing: One payment per year with a 20% discount compared to monthly rates
• Quarterly Billing: Available for Professional and Enterprise plans with 10% discount

Subscriptions must be paid in advance for the selected billing period.

Accepted Payment Methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• SEPA Direct Debit (for EU customers)
• Bank Transfer (for annual subscriptions only)
• PayPal

Invoice Details:

• Invoices are sent via email to your registered billing address
• VAT-compliant invoices for EU businesses
• Downloadable from your Dashboard → Billing section

You can change your subscription plan at any time from your Xheris Dashboard.

Upgrades:

• Take effect immediately
• Pro-rated charges applied for the remaining billing period
• New features and limits available instantly

Downgrades:

• Take effect at the end of your current billing period
• You retain full access to higher-tier features until the period ends
• No refunds issued for unused time on higher plans

New users can try Xheris with a 14-day free trial of the Professional plan.

• No credit card required to start the trial
• Full access to Professional plan features
• Trial automatically expires after 14 days
• You can upgrade to a paid plan at any time during the trial

All subscriptions automatically renew at the end of each billing period unless cancelled.

• You'll receive a renewal reminder email 7 days before the renewal date
• Payment will be automatically charged to your saved payment method
• Renewal occurs at your current subscription price

You may cancel your Xheris subscription at any time with no cancellation fees.

To cancel your subscription:

• Log in to your Xheris Dashboard
• Navigate to Billing → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation

Data Retention After Cancellation:

• Your data is retained for 30 days after cancellation
• You can reactivate your account within 30 days without data loss
• After 30 days, all data is permanently deleted per our Privacy Policy
• You can request immediate data deletion by contacting privacy@xheris.com

All subscription prices are exclusive of applicable taxes unless otherwise stated.

VAT (Value Added Tax):

• EU customers: VAT is applied based on your country of residence
• EU businesses: Reverse charge mechanism applies with valid VAT ID
• Non-EU customers: No VAT is charged

Additional Fees:

• Payment Processing Fees: Included in subscription price
• Bank Transfer Fees: May apply for bank transfer payments (customer responsibility)
• Currency Conversion: If paying in a currency other than EUR, your bank may charge conversion fees

Xheris reserves the right to modify subscription prices at any time.

Price Change Notification:

• Existing subscribers will receive 30 days advance notice via email
• Price changes take effect at your next renewal date
• You can cancel your subscription before the price change takes effect

Promotional Pricing:

• Special offers and promotional discounts are subject to specific terms
• Promotional rates may revert to standard pricing at renewal unless otherwise stated
• Limited-time offers cannot be combined with other discounts

Xheris may suspend or terminate accounts under the following circumstances:

• Non-Payment: Accounts with failed payments are suspended after 7 days grace period
• Terms Violation: Breach of Terms of Use or Supplier/Contractor Agreement
• Fraudulent Activity: Suspected fraud or misuse of the platform
• Chargeback: Unauthorized chargeback claims without prior contact

Account Reactivation:

• Contact billing@xheris.com to resolve suspension issues
• Update payment information in your Dashboard
• Pay any outstanding amounts including late fees if applicable